Overview

This refund policy explains how Trakitup handles refund requests for paid subscriptions. Refunds depend on the currency and payment provider used for the charge. Platform administrators publish this page from the console; have counsel review it before you rely on it.

EGP payments (Kashier)

Charges billed in Egyptian pounds (EGP) are processed through Kashier. To request a refund for an EGP payment, contact us with your account email, the payment reference from Kashier, and the reason for the request. Approved EGP refunds are returned through Kashier to the original payment method when the provider allows it. Processing time follows Kashier’s settlement rules and your bank or card issuer.

USD payments (Stripe)

Charges billed in US dollars (USD) are processed through Stripe. To request a refund for a USD payment, contact us with your account email, the Stripe receipt or invoice id, and the reason for the request. Approved USD refunds are issued through Stripe to the original payment method. Timing depends on Stripe and your card issuer.

How to request a refund

Use the marketing contact details (email or phone) published on this site, or open a request from your product account billing settings when available. Include whether the charge was in EGP (Kashier) or USD (Stripe). We may ask for proof of payment before deciding.

Non-refundable cases

We may decline refunds for abuse, chargebacks already in progress, or charges outside the window your order or administrator policy allows. Partial periods already consumed may be deducted when a refund is approved.

Changes

We may update this policy when payment providers or product billing change. The published version on this legal page is the one that applies.